Privacy Policy

It is Your Soul Family’s policy to respect your privacy regarding any information we may collect from you or which you may provide to us, in the circumstances set out below.

Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose, safeguard and otherwise make use of your personally identifiable information (“Personal Data”).

We will only collect and use your Personal Data where:

  • we have lawful grounds to do so, including to comply with our legal obligations;
  • we are performing a contract with you for our services; and
  • we have legitimate interests in using your Personal Data and your interests and fundamental rights do not override those interests.

For the purposes of the EU General Data Protection Regulation ((EU) 2016/679) (“GDPR”), we, Your Soul Family, are the “data controller”. If you have any questions about this policy or about how we use your Personal Data, please contact us via our contact details at the end of this policy.

This policy is effective as of the 25th May 2018. We review our privacy practices on an ongoing basis, and as such we may change this privacy policy from time to time. Please check this page frequently to ensure you are familiar with its current content.

1. Personal Data we collect via our website https:/yoursoulfamily.com (the “Website”)

Personal Data that you provide to us

We only collect Personal Data where you choose to interact with us on the Website in the following ways:

Activity:

When you sign-up to:

  • receive free content, including eBooks, videos and free courses;
  • access the online community.

Types of Personal Data Collected;

  • Email address,
  • First Name,
  • Last Name.

 

Activity:

When you follow Alison Wem’s blog to:

  • receive notification of blog posts;
  • receive free content, including eBooks, videos and free courses.

Types of Personal Data Collected;

  • email address.

Activity:

When you purchase a course, soul map reading, life guidance session or request an early bird notification or express an interest.

Types of Personal Data Collected;

  • First Name,
  • Last name,
  • Address,
  • Phone number,
  • Email address,
  • Any Personal Data which you provide to us in the free text box of the form,
  • Payment method choice (payment details are held by our payment processor, not us).

Activity:

When you complete the contact form

Types of Personal Data Collected;

  • Name,
  • Email address,
  • Any Personal Data which you provide to us in the free text box of the form.

Activity:

When you leave comments on the site

Types of Personal Data Collected;

  • Any Personal Data which you provide to us in the free text box of the form,
  • Your IP address and browser user agent string to help spam detection,
  • An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Activity:

Reading embedded content from other websites.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

Types of Personal Data Collected;

  • These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Data that we collect automatically

We automatically collect certain information when you visit our Website – such as the type of browser and operating system you are using, and the domain name of your Internet service provider. We do not link this information with any Personal Data.

We may also collect data automatically through our use of cookies on the Website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

2. Use of your Personal Data

We will only use your Personal Data when the law allows us to. Most commonly, we use your Personal Data to:

  • process and manage your use of our services;
  • process and respond to your applications;
  • respond to your questions, comments and requests;
  • where you have opted-in to receive marketing from us, deliver communications that are relevant to your preferences / may be of interest to you;
  • improve our services and Website through analysis of information.
3. Sharing of your Personal Data

We take your privacy seriously and will not share your Personal Data with others, except as permitted by applicable law or as set out below.

We share Personal Data as necessary with third parties who provide services or functions on our behalf and who require the information to provide those specific services to us. These third parties may include social media advertising platforms.  Visitor comments may be checked through an automated spam detection service.

Please note that we have appropriate data privacy safeguards in place with third parties with whom we share Personal Data as described above and who are providing services or functions on our behalf.

4. Keeping your Personal Data secure

 We have implemented security policies and technical measures to safeguard the Personal Data we collect. We maintain physical, electronic and procedural safeguards that comply with applicable law, including the GDPR, to safeguard Personal Data from accidental loss, destruction or damage and unauthorised access, use and disclosure.

5. Retention periods for use of your Personal Data

We will use and store your Personal Data only for as long as necessary, bearing in mind the uses of your Personal Data as described in this privacy policy and otherwise as communicated to you. We review the Personal Data we hold at regular intervals and delete permanently or anonymise any Personal Data which is no longer necessary.

If you leave a comment on the Your Soul Family website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

6. Children

 This Website and our services are aimed at adults, and we do not knowingly collect any Personal Data relating to children aged under 15 years old. If you are under the age of 15, please do not provide us with any of your Personal Data, including your email address.

7. Access to and control over your Personal Data

 You have legal rights under applicable law in relation to your Personal Data. You can ask the following questions, or take the following actions, at any time by contacting us via email alison.wem@yoursoulfamily.com or via our postal address:

17, Oakeford House, 72, Russell Road, London W14 8HW

  • see what Personal Data we hold about you (if any), including why we are holding it and who it could be disclosed to;
  • ask us to change/correct your Personal Data;
  • ask us to delete your Personal Data. This does not include any data we are obliged to keep for administrative, legal, or security purposes;
  • object to the processing of your Personal Data;
  • ask us to restrict the processing of your Personal Data;
  • withdraw any consents you have given us to the processing of your Personal Data;
  • express any concerns you have about third parties’ use of your Personal Data.
 8. Change of purpose

 We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to have an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

9. Contact Us

 Our full details are: Your Soul Family

Email for Privacy Questions: alison.wem@yoursoulfamily.com

Address: 72 Russell Road, London W14 8HW